Shipping
Shipping
Delivery Term
We provide shipping via EMS (Express Mail Service) ,it is considered to be the best way for sensitive goods, with 100% guarantee for our packages to go through customs of destination country/ states.
Shipment will be arranged within 3 business days after successful payment. Tracking number will be informed once the item is shipped out .For European countries, the delivery will take 5 to 8 business days. In most cases the delivery time is 8 days. If we could not effect the shipment within 3 business days for some reasons, our staff of customer service will inform you in advance.
Lost Package Term
If a package did not arrive in 8 weeks after the departure date and all attempts to track this package have failed, it will be treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded
Privacy Term
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. Sometimes our local Customs authorities require us to state the value of the gift item directly on the package.
Customs Clearance Term
You are supposed to be in charge of the import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you, because we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so please contact your local customs office for further information. In addition, when ordering from kopiwatch.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. Sometimes our local Customs authorities require us to state the value of the gift item directly on the package.
Warning to Frauds
We will confirm your order information and check the product carefully before we send it out. Fraud is a crime and we will prosecute to the extent of the law. Our Enterprise Class UNIX system does an outstanding job of logging access. We will forward this data and delivery addresses to the city, state, federal and Interpol authorities. If your return address is web based email (i.e. Hotmail, yahoo mail, etc.) you must provide us with a contact phone number that you can be reached in the hours following your order.
If the address of your order is different from your credit card billing address, additional order verification is required